Community

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Account

What we do

Start with an assessment

Launching or upgrading an online community is a big decision. Many associations struggle with stagnant engagement, noisy communications, or declining renewals, but not every solution is the right one. Our quick-fit assessment ensures:

You know whether an online community is the right strategic move.
You avoid costly missteps with the wrong platform.
You have a clear, compelling case for leadership and board approval.

What we deliver

Quick fit check: We review your goals, engagement challenges, and technology setup.
Business case support: If the fit is right, we prepare a concise business case to help you secure internal approval.
Direct Referral: With the initial sketch and the fit defined, we connect you with Higher Logic for next steps. You’ll have a trusted partner ready to implement.

Why Higher Logic?

Higher Logic is trusted by thousands of associations to power thriving online communities. If your assessment shows it’s a good fit, here’s what you can unlock:

Engagement tools that welcome, onboard, and re-engage members.
Sub-communities and groups tailored to member interests.
Data-driven insights to measure and grow participation.
Secure and scalable features to support your long-term growth.
Integration with your AMS.
And much more...

Higher Logic Platform Features

Recruitment and Onboarding Tools

Automated Welcome Campaigns: Create personalized email campaigns that greet new members, guide them through onboarding steps, and introduce them to the community.
Dynamic Onboarding Journeys: Automate workflows to ensure new members are guided through initial activities, like completing profiles, joining relevant groups, and accessing starter content.
Profile Management: Enable members to easily set up and update their profiles with interests and preferences, making them feel immediately connected.

Centralized Community Hub

Recruitment and Onboarding Tools

Community Manager Interface: Provide administrators with an intuitive dashboard to manage discussions, resources, and content.
Groups and Sub-Communities: Allow for the creation of targeted groups (e.g., committees, interest-based clusters) to foster interaction on specific topics.
Resource Library: Store and share documents, guides, and other materials in a searchable library for members.

Personalized Engagement

Recruitment and Onboarding Tools

Personalized Engagement

Automated Email Campaigns: Use advanced segmentation to send relevant messages and notifications based on member preferences and behavior.
Targeted Content Display: Highlight content specific to each user’s interests, such as upcoming events or group discussions relevant to their roles.
Engagement Scoring: Track engagement levels for each member and use these insights to personalize outreach strategies.

Data-Driven Insights

Content Monetization Opportunities

Personalized Engagement

Community Analytics: Access detailed metrics on engagement trends, popular content, and member activity.
Engagement Benchmarking: Compare your community’s performance against industry benchmarks to assess strengths and areas for improvement.
Surveys and Polls: Collect member feedback directly within the platform to shape future engagement strategies.

Event Management and Monetization

Content Monetization Opportunities

Event Calendar: Publish upcoming events and allow members to RSVP directly through the platform.
Event Registration and Ticketing: Manage registrations, collect payments, and provide virtual or hybrid event access seamlessly.
Webinar Integrations: Integrate with tools like Zoom or GoToWebinar to deliver live sessions directly within the community.

Content Monetization Opportunities

Premium Content Access: Create member-exclusive areas or offer paid content such as educational modules, videos, or eBooks.
E-Commerce Features: Sell digital or physical products directly through the platform, integrating with payment gateways.
Sponsorship Opportunities: Allow sponsors to post ads or sponsor specific pages, events, or content within the community.

Robust Integration Options

Scalable Platform for Growth

CRM Integration: Sync member data with popular CRM systems (e.g., Salesforce, NetForum) to centralize records and streamline updates.
Marketing Automation Integration: Connect with platforms like Marketo or HubSpot to ensure consistent outreach.
API Functionality: Use APIs to integrate additional third-party tools or custom solutions seamlessly.

Scalable Platform for Growth

Modular Features: Start with core features and add modules (e.g., advanced reporting, enhanced gamification) as your community grows.
Cloud-Based Architecture: Ensure performance remains stable regardless of community size.
Mobile-Responsive Design: Expand access to a growing mobile-first audience with a fully responsive platform.

Friendly Admin Console

Scalable Platform for Growth

Built-In Security and Privacy Compliance

Admin Dashboard: Centralize member management tasks with an intuitive backend interface.
Automation Rules: Set up workflows to automatically handle routine tasks like sending reminders, deactivating inactive users, or onboarding new members.
Permissions Management: Assign access levels to administrators, ensuring security and control over sensitive data or tasks.

Built-In Security and Privacy Compliance

Secure Authentication: Implement multi-factor authentication (MFA) and single sign-on (SSO) for enhanced security.
Privacy Settings: Comply with GDPR, CCPA, and other privacy regulations by enabling members to manage data preferences and consent.
Data Encryption: Protect member information with robust encryption for data in transit and at rest.

Increased Member Retention

Built-In Security and Privacy Compliance

Expert Guidance and Support

Engagement Triggers: Automatically re-engage inactive members with tailored campaigns encouraging them to return to the platform.
Gamification: Offer points, badges, and leaderboards to incentivize ongoing participation.
Member Journeys: Use predefined journeys to keep members involved throughout their lifecycle, from onboarding to long-term engagement.

Expert Guidance and Support

Built-In Security and Privacy Compliance

Expert Guidance and Support

Dedicated Account Manager: Receive personalized support from an account manager familiar with your goals.
Training and Resources: Access robust training sessions, webinars, and documentation to help your team master the platform.
24/7 Support: Ensure any issues are resolved promptly with round-the-clock support channels.

Engage, Retain, and Grow

Community Assessment & Referral

What we do

Start with an assessment

What we deliver

Why Higher Logic?

Higher Logic Platform Features

Recruitment and Onboarding Tools

Recruitment and Onboarding Tools

Recruitment and Onboarding Tools

Centralized Community Hub

Recruitment and Onboarding Tools

Recruitment and Onboarding Tools

Personalized Engagement

Recruitment and Onboarding Tools

Personalized Engagement

Data-Driven Insights

Content Monetization Opportunities

Personalized Engagement

Event Management and Monetization

Content Monetization Opportunities

Content Monetization Opportunities

Content Monetization Opportunities

Content Monetization Opportunities

Content Monetization Opportunities

Robust Integration Options

Scalable Platform for Growth

Scalable Platform for Growth

Scalable Platform for Growth

Scalable Platform for Growth

Scalable Platform for Growth

Friendly Admin Console

Scalable Platform for Growth

Built-In Security and Privacy Compliance

Built-In Security and Privacy Compliance

Built-In Security and Privacy Compliance

Built-In Security and Privacy Compliance

Increased Member Retention

Built-In Security and Privacy Compliance

Expert Guidance and Support

Expert Guidance and Support

Built-In Security and Privacy Compliance

Expert Guidance and Support

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